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Outage for Document Delivery Resolved

[2/26 @ 3:03 pm - Mary]

Document Delivery is down. We cannot access the ILLiad server. OCLC has been contacted. It is unknown at this time when the system will be back up.

[4:19 pm - Mary]

Duplicate entry.

This Outage was reported on 2/26/15 and resolved on 2/26/15.

Outage for Document Delivery Resolved

[2/26 @ 3:03 pm - Mary]

Document Delivery is down. We cannot access the ILLiad server. OCLC has been contacted. It is unknown at this time when the system will be back up.

[4:19 pm - Mary]

OCLC network service provider had an outage. The problem has been resolved and Document Delivery is back up.

This Outage was reported on 2/26/15 and resolved on 2/26/15.

Update for Subject & Course Guides Resolved

[2/20 @ 9:25 am - Jeff]

I have finished migrating the database list to lib guides. We will be keeping both this and the list in CMS up to date until we switch over completely.

This Update happened on 2/20/15.

Maintenance for Databases Maintenance

[2/19 @ 7:58 am - Sara]

ProQuest Databases, Chadwyck-Healey, Books in Print, & Refworks may experience down time during a 5 hour update Saturday Feb 28 starting at 10am.

This Maintenance is scheduled from 07:58am 2/19/15 until 12:00am 3/1/15.

Minor Issue for Subject & Course Guides Resolved

[2/18 @ 11:09 am - Matthew]

Some assets appear to not respect the description display settings all the time. Kim reported that some assets in the LGBT guide were supposed to show descriptions below the title (and had been showing that way) all of a sudden became pop-up descriptions. When she clicked "Edit" and saw that the settings already said show below the title, the descriptions went back to behaving normally. A few minutes later when I checked, they had gone back to being pop-ups.

I have reported the issue to Springshare, with a screencast of the issue.

[12:17 pm - Matthew]

Springshare was already aware of this issue, and pushed an update out to fix it last night. By clearing my browser's cache, I was able to fix this issue. If you run into this, please clear your cache and reload the page to see if that addresses the issue.

If not, then let me know!

This Minor Issue was reported on 2/18/15 and resolved on 2/18/15.

Outage for Databases Resolved

[2/18 @ 10:57 am - Sara]

All Gale databases appear to be down currently. They will take a long time to load and then result in an error message. We are contacting Gale now for resolution. We will update you as soon as we know more.

[11:49 am - Sara]

They look to be back up. Gale reported a server issue on their end.

This Outage was reported on 2/18/15 and resolved on 2/18/15.

Feature Request for Subject & Course Guides Resolved

[2/18 @ 10:54 am - Matthew]

Currently it doesn't seem possible to run a usage report for those assets flagged as databases - you can only run a report on individual assets or on all the assets. We have 300 databases, too many for running individual reports, and almost 14,000 assets, too many to sift through to find the databases. I've asked them to give functionality for reports by databases only.

[11:56 am - Matthew]

Turns out if you run the report for all assets, you can then filter to only show databases. This wasn't obvious when I tried myself, but support explained it and this works perfectly. The database report can then be exported as a PDF or a Spreadsheet.

This Feature Request was reported on 2/18/15 and resolved on 2/18/15.

Update for Subject & Course Guides Resolved

[2/16 @ 3:35 pm - Jeff]

I am continuing to migrate the database list to lib guides. I am working through the list alphabetically, I've just updated databases starting with O, P, Q, and R.

This Update happened on 2/16/15.

Update for Databases Resolved

[2/13 @ 10:33 am - Jeff]

OT Seeker has been removed from the database table, and the LibGuides A-Z database listing. This database is free but has recently changed to require users to create an account to use it, this has prompted us to remove it from the database tables.

This Update happened on 2/13/15.

Update for Subject & Course Guides Resolved

[2/12 @ 10:49 am - Jeff]

I am continuing to migrate the database list to lib guides. I am working through the list alphabetically, I've just updated databases starting with L, M, and N.

This Update happened on 2/12/15.