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ScienceDirect is having intermittent linking issues where patrons will get the message "Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009]" this is a known issue and they are working to resolve it as soon as possible.
They will be attempting an update on 02/21. We will check back and see if it has the desired effect.
This issue was reported on 2/9/17.
Written by Jon Earley, Jon Bloom, and Matthew Reidsma for Grand Valley State University Libraries. Code is available on Github.