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Issues for Course Reserve

Maintenance Maintenance

[3/7/17 @ 8:00 am - Matthew]

The course reserve server will be updated next week. During this time, the Course Reserve patron web pages will be unavailable and all staff should be out of the Ares client. Please prepare for about 3 hours of system downtime.

This Maintenance is scheduled from 08:00am 3/7/17 until 11:00am 3/7/17.

Outage Resolved

[3/2/17 @ 3:08 pm - Matthew]

Ares, the software we use for Course Reserves, is down. Mary is talking with support right now, and we hope to have an update soon.

[3/2/17 @ 3:50 pm - Matthew]

Course Reserves is back online.

This Outage was reported on 3/2/17 and resolved on 3/2/17.

Maintenance Maintenance

[7/1/16 @ 11:00 am - Matthew]

We'll be updating a few of the pages on the Course Reserve server tomorrow, specifically the pages that pass user information to the server. There shouldn't be any actual down time, but just in case things don't work the way we expect them to, we might not be able to register new users in Course Reserves for a short bit tomorrow.

This Maintenance is scheduled from 11:00am 7/1/16 until 12:00am 7/1/16.

Maintenance Maintenance

[2/26/16 @ 10:59 pm - Matthew]

Atlas Systems will be performing necessary maintenance to our course reserves server on February 26-27. According to the release:

Web access to your Ares hosted server and client access to your Ares hosted serverís database may be unavailable. There will be no changes to your web pages or the data in your database. You will not need to make any changes on your end.

This Maintenance is scheduled from 10:59pm 2/26/16 until 03:00am 2/27/16.

Outage Resolved

[2/22/16 @ 11:27 am - Diana]

Library patron notified us that eReserves/ Ares is currently down & I confirmed that the site is timing out.

[2/22/16 @ 11:30 am - Matthew]

Mary is looking into the system and contacting the vendor.

[2/22/16 @ 11:32 am - Matthew]

Atlas Systems, the vendor that hosts our course reserves, is experiencing server problems. They are working on a resolution. The staff client is working, but the course reserves website for patrons is unavailable.

[2/22/16 @ 1:43 pm - Matthew]

Course Reserve is back online.

This Outage was reported on 2/22/16 and resolved on 2/22/16.

Maintenance Maintenance

[2/5/16 @ 11:59 pm - Mary]

Beginning on Friday, February 5, 2016 from 11:59PM PM EDT to 4:00 AM EDT Atlas Systems will be performing maintenance on the Ares (Course Reserves) hosted server's corresponding database server.

Web access to the Ares hosted server and client access to the Ares hosted serverís database may be unavailable. There will be no changes to the web pages or the data in the database.

This Maintenance is scheduled from 11:59pm 2/5/16 until 04:00am 2/6/16.

Maintenance Maintenance

[3/13/15 @ 11:59 pm - Matthew]

Access to Course Reserves may be unavailable for a few hours in the early morning of March 14th as Atlas Systems performs routine maintenance on its servers.

This Maintenance is scheduled from 11:59pm 3/13/15 until 04:00am 3/14/15.

Maintenance Maintenance

[2/27/15 @ 11:59 pm - Matthew]

The Course Reserve Website will be unavailable tonight while the server undergoes routine maintenance. Total down time should be around 4 hours.

This Maintenance is scheduled from 11:59pm 2/27/15 until 04:00am 2/28/15.

Maintenance Maintenance

[9/15/14 @ 11:59 pm - Mary]

Beginning on Friday, September 5th from 11:59 PM EDT to 4:00 AM EDT Atlas Systems will be performing network maintenance that will affect the GVSU Ares web server. This is necessary maintenance that may cause our Ares hosted server to be unavailable. There will be no changes to the data in our database.

This Maintenance is scheduled from 11:59pm 9/15/14 until 04:00am 9/16/14.

Maintenance Maintenance

[8/22/14 @ 9:00 pm - Mary]

Beginning on Friday, August 22nd from 9:00 PM EDT to 1:00 AM EDT we will be performing maintenance on your Ares web server and it may be unavailable. This is necessary to apply new updates to the server.

This Maintenance is scheduled from 09:00pm 8/22/14 until 01:00am 8/23/14.

Outage Resolved

[8/8/14 @ 2:08 pm - Matthew]

Course Reserve is currently unavailable. This appears to be an outage with the hosting company, Atlas Systems. We have reported the issue and are working to resolve it.

[8/8/14 @ 4:27 pm - Mary]

Server has been restored. Course Reserve is now available again.

This Outage was reported on 8/8/14 and resolved on 8/8/14.

Minor Issue Resolved

[1/25/14 @ 12:00 am - Matthew]

Course Reserve will be unavailable from 12-2am on January 25th for routine server maintenance.

[1/25/14 @ 2:00 am - Matthew]

The maintenance was completed successfully.

This Minor Issue was reported on 1/25/14 and resolved on 1/25/14.

Outage Resolved

[11/1/13 @ 11:00 pm - Matthew]

Atlas Systems will be performing regular maintenance on the server from 11:00pm-11:59pm on 11/1/13. Course Reserves will be unavailable during that time.

[11/2/13 @ 12:05 am - Matthew]

The scheduled maintenance has been completed.

This Outage was reported on 11/1/13 and resolved on 11/2/13.

Minor Issue Resolved

[7/20/13 @ 12:00 am - Matthew]

Atlas Systems is performing server maintenance on 7/20 from 12am until 2am. Course Reserve web pages will be down, and the staff client will be unable to access the server.

[7/20/13 @ 2:00 am - Matthew]

Server maintenance is scheduled to be completed at 2am on 7/20.

This Minor Issue was reported on 7/20/13 and resolved on 7/20/13.

Outage Resolved

[6/21/13 @ 10:00 pm - Matthew]

Course Reserves is down for scheduled maintenance for about an hour tonight, starting at 10pm.

This Outage was reported on 6/21/13 and resolved on 6/21/13.

Minor Issue Resolved

[6/7/13 @ 1:17 pm - Matthew]

Currently, when an instructor uploads an item, they will be logged out. The upload works fine, but this is an obvious inconvenience for the instructor.

We are looking into the problem and will fix it as soon as possible.

[6/12/13 @ 1:07 pm - Matthew]

We have put in a ticket with Ares to have them help us resolve this issue, since it looks like it might be an issue on their server.

[6/13/13 @ 11:56 am - Matthew]

Ares has resolved a problem on their server that was causing this issue. Uploads are now working fine.

This Minor Issue was reported on 6/7/13 and resolved on 6/13/13.