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Outage Resolved

[7/13/16 @ 3:35 pm - Matthew]

The Document Delivery server is currently down. We have contacted OCLC and will update once we have more information.

There has been sporadic downtime lately, and OCLC has scheduled emergency maintenance for Friday to fix the problem. We apologize for any inconvenience.

[7/13/16 @ 4:13 pm - Matthew]

Documet Delivery is back online.

This Outage was reported on 7/13/16 and resolved on 7/13/16.

Maintenance Maintenance

[7/15/16 @ 10:00 am - Matthew]

Document Delivery will be unavailable for four hours July 15th from 10am-2pm while emergency maintenance is done on the server.

This Maintenance is scheduled from 10:00am 7/15/16 until 02:00pm 7/15/16.

Outage Resolved

[2/26/15 @ 3:03 pm - Mary]

Document Delivery is down. We cannot access the ILLiad server. OCLC has been contacted. It is unknown at this time when the system will be back up.

[2/26/15 @ 4:19 pm - Mary]

Duplicate entry.

This Outage was reported on 2/26/15 and resolved on 2/26/15.

Outage Resolved

[2/26/15 @ 3:03 pm - Mary]

Document Delivery is down. We cannot access the ILLiad server. OCLC has been contacted. It is unknown at this time when the system will be back up.

[2/26/15 @ 4:19 pm - Mary]

OCLC network service provider had an outage. The problem has been resolved and Document Delivery is back up.

This Outage was reported on 2/26/15 and resolved on 2/26/15.

Maintenance Maintenance

[12/12/14 @ 1:00 pm - Matthew]

Illiad (Document Delivery) will be undergoing a server upgrade on December 12th from 1-3pm and will be unavailable during that time.

This Maintenance is scheduled from 01:00pm 12/12/14 until 03:00pm 12/12/14.

Outage Resolved

[7/19/14 @ 10:00 pm - Matthew]

OCLC network and systems staff will be migrating the virtual web server which houses our ILLiad server to a brand new VLAN (virtual local area network). This next generation network will provide OCLC hosting staff with updated tools for the monitoring and maintenance of our ILLiad web server. The new network also allows for quicker communications to our ILLiad hosted MS SQL database server and a better back-up procedure for the data hosted on our ILLiad web server (html files, pdf files, ILLiad server executables, etc.).

When the network and systems staff have completed their work, our ILLiad server will be brought back online, verified and monitored for any irregularities. This entire process is expected to be completed by 3:00 AM Eastern on Sunday, July 20th, 2014.

[7/20/14 @ 2:00 am - Matthew]

The scheduled maintenance was completed successfully.

[7/22/14 @ 11:17 am - Matthew]

This Outage was reported on 7/19/14 and resolved on 7/22/14.

Outage Resolved

[9/29/13 @ 2:00 am - Matthew]

OCLC will be performing maintenance on the server that hosts Document Delivery beginning at 2am on Sunday, September 29th. Maintenance is expected to take up to 4 hours.

[9/29/13 @ 6:00 am - Matthew]

The maintenance has been resolved.

This Outage was reported on 9/29/13 and resolved on 9/29/13.

Minor Issue Resolved

[8/19/13 @ 11:00 am - Matthew]

Document Delivery will be down for scheduled server maintenance August 19 from 11am until 2pm. We apologize for any inconvenience.

[8/19/13 @ 1:22 pm - Matthew]

The updates to the server were completed successfully, and Document Delivery is back online.

This Minor Issue was reported on 8/19/13 and resolved on 8/19/13.

Minor Issue Resolved

[6/26/13 @ 10:00 am - Matthew]

There are severe usability issues for users of Internet Explorer 8 and below on the document delivery home screen. We are working to provide a solution as soon as possible.

[6/26/13 @ 9:12 pm - Matthew]

We ran into some big usability issues with Document Delivery this week that needed to be changed right away. The home screen, where users see active requests and items they have received, was unusable for many of our patrons in Internet Explorer 7 & 8. We spent yesterday writing code to fix the problems, and hopefully made the site a little better for everyone.

We've added a status table at the top of the main screen that shows you, at a glance, your current active & outstanding requests. We also give folks an easy-to-see request button, which was one of our most common complaints from new users. The button takes them to the article request form, and we've added tabs to easily switch between the different item types.

Before the change
Before the change, with items in your account
After the change
After the change, with items in your account
New tabbed navigation in request forms
New tabbed navigation in request forms

We'll be updating the separate forms into a more intuitive, single form like Course Reserve later this summer.

f you don't have any outstanding requests, or checked out items, we hide the table, but keep the count visible to you in the status table at the top of your screen. One other big issue I tried to solve with this fix was for new users, who are greeted by 3 empty tables and no visual cue as to how they were to use Document Delivery. In those cases, we hide all of the empty tables and give users a simple overview of Doc Del, as well as a big button. I hope this will cut down on first-time user problems for Vicki and her team.

Before the change
Before the change, new patrons were unsure what to do next
After the change
After the change, we help patrons understand the next step

I apologize for the short notice on these changes, but the issue was severe enough to need an immediate change.

This Minor Issue was reported on 6/26/13 and resolved on 6/27/13.